How it works
Process
Schedule a Discovery Call
Review Agreement
Interview
Onboarding
Ongoing Support
FAQ
How Does Globavi Ensure Quality and Reliability?
At Globavi, we prioritize the highest standards of quality and reliability. Our remote staff undergo a thorough vetting process, followed by continuous training and performance evaluations. We utilize time tracking and performance monitoring tools, and staff regularly report to their Account Managers with Start and End of Day outputs. Additionally, we conduct regular check-ins and provide coaching to ensure exceptional performance at all times
How Does Globavi Address Cultural and Communication Dynamics?
Globavi promotes seamless communication and collaboration by offering comprehensive cultural sensitivity training to all remote staff. This training fosters better understanding and alignment with client expectations, resulting in smooth interactions and productive working relationships.
Are There Career Growth and Development Opportunities for Remote Staff?
Absolutely! Globavi is committed to the continuous professional growth of our remote staff. Through ongoing training and development programs, we help enhance job satisfaction, performance, and retention, ensuring our team is motivated and equipped to deliver outstanding results.
How Does Globavi Support a Healthy Working Relationship Between Clients and Remote Staff?
Globavi believes in fostering positive and supportive relationships. Our core value of empathy ensures that our remote staff is respected and well-supported, enabling them to thrive and perform at their best. This creates a positive, productive working environment for both clients and staff.
What If My Remote Staff Is Unavailable?
Globavi guarantees seamless service by having backup assistants ready to step in, fully familiar with your business needs. Your dedicated Account Manager will ensure a smooth transition. Alternatively, you may choose to have the remote staff make up the missed hours or adjust the invoice for the next period to reflect any downtime.
Can I Communicate Directly with My Remote Staff?
Yes, you are welcome to communicate directly with your remote staff. To ensure all concerns are addressed efficiently, we recommend keeping your Account Manager in the loop, enabling us to provide prompt and effective solutions.